Symposium on Complex Care – materials and promising practices

Why Complex Care?

Policymakers, payers, and providers of health care are increasingly focused on improved models of care for high-need, high-cost patients, a relatively small group of individuals who account for a significant portion of health care costs, and are very often high utilizers of other systems as well (e.g., criminal justice, housing assistance). In addition to their complex medical and/or behavioral health needs, these patients often face a number of social and economic challenges that further complicate their health outcomes-including, for example, lack of employment, housing instability, social isolation, and food insecurity.


What We Do

Aliados Health is running a learning collaborative with six of its community health centers to develop and pilot a standard care management training program for the clinics’ multi-disciplinary complex care teams. The trainings focus on the following:

  • Developing the core skills needed to provide effective complex care management;
  • Identifying a standard set of social determinants of health metrics to track, and training on how to incorporate SDH data collection into health center workflows; and
  • Ensuring health centers are prepared for future implementation of value-based care and alternative payment programs in California.

Who We Serve

Patients with complex needs are defined as Medi-Cal beneficiaries having one or more of the following characteristics:

  • Serious mental illness or substance use disorders;
  • High emergency department or hospital utilization;
  • Multiple prescriptions;
  • Chronic illnesses and pain; and
  • Homelessness


This project is funded by the Robert Wood Johnson Foundation.

Project Timeline

May 2016 through May 2018



The project team will conduct an initial qualitative analysis to determine how learning collaborative trainings impacted participants’ abilities to serve complex patients. In addition to interviewing representatives from three participating health centers, Aliados Health staff will also interview representatives from three Aliados Health health centers that did not participate in the collaborative. We will conduct in-depth open-ended interviews about how each site cares for complex patients. We will compare responses and issues raised between both collaborative and non-collaborative health centers.



Health Centers:

  • Alexander Valley Healthcare
  • Marin Community Clinics
  • Petaluma Health Center
  • Santa Rosa Community Health
  • Sonoma Valley Community Health Center
  • West County Health Centers

Strategic Partners:

  • Robert Wood Johnson Foundation
  • Center for Health Care Strategies
  • Partnership HealthPlan

Evaluation Assistance:

  • Rutgers University


For more information, please contact Michelle Rosaschi


  • HRSA HCCN Grant (Social Determinants of Health)
  • CMSP Grant (Social Determinants of Health)
  • NACHC BSCF Grant (Social Determinants of Health)
  • Medicaid Health Homes Section 2703
  • Partnership HealthPlan’s Intensive Outpatient Case Management project



In November 2017, Aliados Health hosted the Symposium on the Future of Complex Care.

The materials from the sessions are included here:

The Aliados Health member health centers shared promising practices at the Symposium on Complex Care. Please visit our Evidence Based Care page to see these and all of the Aliados Health member promising practices